Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the identity verification and company filing services ("Services") provided by TaxStats Ltd ("we", "our", "us") through the TaxStats ID platform.

By using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

2. About Us

We are registered with Companies House as an Authorised Corporate Service Provider (ACSP), authorised to verify the identity of company directors and persons with significant control (PSCs).

3. Services

We provide the following services:

Identity Verification

• Digital Verification (£39): Online identity verification using document upload and biometric matching
• Video Call Verification (£49): Live video verification with our team
• In-Person Verification (£59): Face-to-face verification at our Manchester or Ashton-under-Lyne offices
• Priority Verification (£99): Same-day processing with dedicated support

Company Filing

• Confirmation Statement Filing (£100): Filing of annual confirmation statements with Companies House
• Annual Package (£99/year): Annual CS filing, deadline reminders, and priority support

4. Eligibility

To use our Services, you must:

• Be at least 16 years of age
• Be a director or PSC of a UK-registered company, or authorised to act on their behalf
• Provide accurate and truthful information
• Have valid identity documents as required for verification

5. Your Obligations

When using our Services, you agree to:

• Provide accurate, complete, and up-to-date information
• Submit genuine identity documents that belong to you
• Not impersonate any other person or entity
• Not use the Services for any fraudulent or unlawful purpose
• Keep your Companies House authentication codes secure
• Attend scheduled appointments on time (for in-person or video verification)

Important: Providing false information or fraudulent documents is a criminal offence and will be reported to the relevant authorities.

6. Payment Terms

• All prices are in GBP and include VAT where applicable
• Payment is required before we commence verification services
• We accept payment via credit card, debit card, and bank transfer
• Payments are processed securely by Stripe
• Prices may change from time to time; the price at the time of order applies

7. Refund Policy

8. Service Delivery

Verification Timeline

• Digital Verification: Typically completed within 24-48 hours
• Priority Verification: Same-day processing
• Personal Code delivery: Issued by Companies House within 24-48 hours after successful verification

These timelines are estimates and may vary based on document quality, Companies House processing times, and other factors outside our control.

9. Verification Outcome

We conduct identity verification to the standards required by Companies House. However, we cannot guarantee:

• That every verification will be successful
• Specific processing times by Companies House
• That Companies House will accept all filings

If verification fails, we will explain the reason and advise on next steps where possible.

10. Intellectual Property

All content on the TaxStats ID platform, including text, graphics, logos, and software, is the property of TaxStats Ltd or our licensors and is protected by copyright and other intellectual property laws. You may not copy, reproduce, or distribute any content without our prior written consent.

11. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claim arising from our Services is limited to the amount you paid for the relevant service
• We are not liable for any indirect, incidental, special, or consequential damages
• We are not liable for delays or failures caused by Companies House or other third parties
• We are not liable for losses arising from your failure to provide accurate information

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

12. Indemnification

You agree to indemnify and hold harmless TaxStats Ltd, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your breach of these Terms, your use of the Services, or your violation of any law or third-party rights.

13. Data Protection

We process your personal data in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR and Data Protection Act 2018.

14. Termination

We may suspend or terminate your access to our Services if:

• You breach these Terms
• We suspect fraudulent or illegal activity
• You provide false or misleading information
• Required by law or regulatory authority

15. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes by posting a notice on our website. Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and TaxStats Ltd regarding the use of our Services.